Refund policy

Refund & Cancellation Policy

Flowers and plants are fresh, perishable products, so we cannot accept returns. Your satisfaction still matters to us, and we will make things right if something goes wrong with your order.

Damaged, incorrect or poor-quality orders
If your order arrives damaged, wilted, or different from what you ordered, contact us within 4-6 hours of delivery. Send a photo of the arrangement and your order number to dodoflowers@gmail.com or WhatsApp 0502181794. Once we review it, we will offer either a free replacement or a full or partial refund.

Order cancellations

• You can cancel for a full refund up to [4-6 hours] before the scheduled delivery time.
• Orders cancelled after preparation has started, or on the delivery day, cannot be refunded.
• Same-day orders cannot be cancelled once confirmed.

Failed delivery
If we can't deliver because the address is wrong or incomplete, or the recipient can't be reached, we will try to contact you. Re-delivery may carry an extra charge. Orders that fail for these reasons are not eligible for a refund.

Substitutions
Flowers are seasonal. If a specific flower or vase isn't available, we may replace it with one of similar style, colour and equal or greater value. Substitutions are not grounds for a refund.

Refunds
Approved refunds are processed within 14 business days. Refunds will be made only to the original payment method, the card used for the purchase. Your bank may take additional time to show the refund on your statement.

Payments
We accept online payments in AED using Visa and Mastercard credit/debit cards. The United Arab Emirates is our country of domicile. 

Contact us
DODO Flowers , Azizi Rivera 13 and Shop number 4 & Shop 5 - Al Furjan - Dubai, dodoflowers@gmail.com or WhatsApp 0502181794